“Who’s riding?”
“Riding all day.”
“I have $40; I want a ride right now.”
Such messages are seen in several Facebook groups in Rochester, where people try to get or offer rideshare services outside of the Uber or Lyft apps. The main reason behind this is the impact on the drivers’ income due to rising prices and fees applicable there. This problem is not limited to Rochester, but is happening all over the country.
Discussions in Facebook groups show that while Uber has taken some steps to generate more income for drivers, drivers have not fully benefited from the overall increase in fares, with many complaining. Some drivers report that the Uber and Lyft apps cut more than 50% of their fares.
Uber drivers’ income depends on three main factors: fares, promotions that generate additional income, and tips from customers.
Drivers’ income varies according to their region, city and travel conditions. Fare amount is based on travel time and distance and in some cities base fare is also added. In addition, drivers get a chance to participate in promotional offers to earn more money.
In February 2024, Uber announced financial results for the fourth quarter and full year of 2023. Subsequently, drivers in New York City protested against low wages and a “lockout” policy.
After contacting some ride-hailing drivers in Facebook groups, none of them were ready to speak officially.
Some drivers have come up with the option of offering rides independently to solve these problems. However, these services also highlight security issues. These rides offered outside of the apps do not carry out background checks on the drivers.
Companies like Uber and Lyft require drivers to complete a screening and background check process before working. In addition, these companies implement community guidelines and safety programs for passenger safety.
While taking rides outside of apps may be cheaper for some passengers, the safety risks it poses cannot be ignored.